Refund policy

Return and Refund Policy

We want you to be confident in your purchase from DOMINUS Leather.

Change-of-mind returns

We accept returns for change of mind within 30 days of delivery, provided the item is unused, unworn, unwashed, undamaged, and returned with all original tags and packaging.

For hygiene and safety reasons, we can’t accept returns of intimate or personal-use items that have been worn, used, opened, altered, or are not in resalable condition.

To request a return, contact us at dominusleather77@gmail.com with your order number and the reason for your return. Please wait for return instructions before sending anything back.

Return postage

For change-of-mind returns, the customer is responsible for the cost of return postage. We recommend using a tracked shipping service, as DOMINUS Leather can’t accept responsibility for parcels lost in transit.

Original shipping charges are non-refundable unless the item is faulty or we sent the wrong item.

Refunds

Once your return is received and inspected, we’ll let you know the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or incorrect, contact us as soon as possible at dominusleather77@gmail.com with your order number and clear photos of the issue. We’ll work with you to arrange a replacement, repair, refund, or other appropriate remedy.

Nothing in this policy limits your rights under the Australian Consumer Law.

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