Shipping policy

Shipping Policy

DOMINUS Leather ships within Australia and to selected international destinations.

Order processing

We aim to process and dispatch in-stock orders within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, product launches, or events outside our control, processing may take a little longer. If there is a significant delay with your order, we’ll contact you using the email provided at checkout.

Discreet packaging

Every order is dispatched in discreet, unmarked, opaque outer packaging with neutral sender details. Your privacy is paramount.

Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. Available delivery options and estimated delivery times depend on your delivery address and the carrier selected.

Tracking

Where tracking is available, we’ll send your tracking details by email once your order has been dispatched. Please allow time for tracking to update after receiving the dispatch confirmation.

Delivery times

Delivery estimates are provided by the carrier and begin after your order has been dispatched. DOMINUS Leather can’t guarantee carrier delivery dates, particularly during peak periods, public holidays, customs processing, or events beyond our control.

International orders

International customers are responsible for any customs duties, taxes, import charges, or other fees charged by their destination country. These charges are not included in the item price or shipping cost unless clearly stated at checkout.

Incorrect delivery details

Please check your delivery address carefully before placing an order. If an order has already been dispatched, we may not be able to change the address. DOMINUS Leather isn’t responsible for delays, loss, or additional costs caused by an incorrect or incomplete address supplied at checkout.

Lost or damaged parcels

If your order appears lost or arrives damaged, contact us at IAMDominus@dominusleather.com.au with your order number and any relevant details or photos. We’ll investigate with the carrier and work with you toward an appropriate outcome.